Tool vendors love to talk about 'Enterprise Change Control' but what does that mean? Here are some attributes that I think define this label. Obviously there is further detail to be inserted behind each point (but hopefully all that will be revealed at OSDC)
  • Captures everything E.g. bugs, questions, initiatives, enhancements,...
  • Does not drop anything
  • Does things the same (best) way every time
  • Records risks and progress
  • Authorises the risks and work
  • Keeps historical information
  • Is regularly reviewed for improvement
  • Is appropriate for the task at hand
  • Supports a clear “line of sight” from request to implementation
  • Supports and reinforces the “Dimensions of Change