What is a “Lightweight Ticket Process” ? « Alec the Geek
Document the process in some fashion. A process that is not documented can be very hard to talk about, agree and improve.

Following on from a brief twitter conversation with Kate this morning here is a simplistic example of how I currently document processes. The motivation for this approach is:
  • Simple to edit and and maintain
  • I hope simple to read and understand (even if you are not technical)
  • Can be used as the basis for detailed work instructions